Employee experience has a direct impact on customer experience — here’s how to improve it.
John and Stacey were both exceptional talent acquisitions. John did quite well at the first quarter's performance indicators assessment, but Stacey's KPI scores were surprisingly low. After extensive research, management added even more KPI's. The results were disastrous. Why?
The company was hiring well, but setting KPI's that were impossible to reach. So, how come John was outperforming Stacey? Because John knew exactly how to game the KPI system...
Melissa Gangen, HR Director at Digital Planet, shares the changes her company needed to make in order to stop killing performance in their company.
"People want purpose."
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