Employee experience has a direct impact on customer experience — here’s how to improve it.
What's the difference between a jumbo jet and a jar of mayonnaise? Not much, really. Both are complex systems; emergent properties which quality depends on the quality of the relationships between their parts.
The same can be said of company culture. When there are unhealthy relationships in the workplace (such as autocratic leadership), your "mayonnaise" will leave a bitter taste in the mouth.
Travis Gale, Director at Appletree Group, reminds us to think mayonnaise when approaching our company cultures.
"Feedback and recognition fuel the healthy relationships."
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